Designed to assist agencies in meeting the POST
Perishable Skills requirement on Communications (either interpersonal or tactical) and may be used by trained Communications Instructors in their instructional blocks at regional academies or for in-service/roll-call training at local agencies. Designed as a revision to the 1993 POST Verbal Judo telecourse and the 2000 POST Verbal Judo Video Series, both featuring Dr. George Thompson and the use of Tactical Communications.

The DVD program offers three viewing options:

1. Play Telecourse in its entirety (155 min.)

2. Select among fifteen Telecourse segments:

• Introduction (12 min.)
• Legal and Policy Issues (3 min.)
• Overview (9 min.)
• Five Conditions When Words Fail - S.A.F.E.R. (7 min.)
• Force Options and Verbal Skills (4 min.)
• Basic Concepts of Communication (9 min.)
• How to Diagnose a Verbal Encounter - P.A.C.E. (9 min.)
• Three Kinds of People (2 min.)
• The Contact Professional and Avoiding Profanity (12 min.)
• The Art of Representation (3 min.)
• De-escalation Concepts (24 min.)
• Five Tools to Generate Voluntary Compliance - L.E.A.P.S. (10 min.)
• 5-Step "Hard Style" Approach (20 min.)
• Tactical 8-Step Approach (21 min.)
• Concluding Statements (10 min.)

3. Select among fourteen scenarios:

• Stolen Car - P.A.C.E. (3 min.)
• Landlord/Tenant Dispute - De-escalation/L.E.A.P.S. (13 min.)
• Citizen Complaint - L.E.A.P.S. (4 min.)
• Domestic Violence Call - 5-Step w/Follow-up Testimony (8 min.)
• Refusal to Leave Court - 5-Step (1 min.)
• Meeting Disruption: Cooperative - 5-Step (2 min.)
• Meeting Disruption: Uncooperative - 5-Step (1 min.)
• Booking Drunk: Cooperative - 5-Step (2 min.)
• Booking Drunk: Uncooperative - 5-Step (1 min.)
• Vehicle Stop: Wrong Way (3 min.)
• Vehicle Stop: Correct Way - 8-Step (2 min.)
• Vehicle Stop - 8-Step > 5-Step > 8-Step (4 min.)
• Bag Search Refusal - Modified 8-Step > S.A.F.E.R. (1 min.)
• Noting Tactical Communication Steps in Reports (1 min.)

The Tactical Communications DVD Reference Guide publication is available online for viewing and printing at the POST website:

www.post.ca.gov/training/cptn/ref_guides.asp