The first in a two-part series, this program provides an introduction and overview of crowd management and civil disobedience. The program begins with post-September 11 crowd behavior trends, followed by discussion of risks of ineffective crowd control. This telecourse program explores several other key areas, including: 1) objectives of law enforcement, 2) types of crowds, 3) crowd behavior, 4) protestor tactics, trends, and techniques, and 5) "before the event" planning and tactics. For additional resources, see the new POST publication, Crowd Management and Civil Disobedience Guidelines, available online at www.post.ca.gov.