Dispatch / Communications

Titles

The Communications Training Officer (CTO) is in the key position to ensure that each prospective public safety dispatcher is capable of performing job-related duties with skill, efficiency, professionalism and pride. Highlights how the CTO must demonstrate skill as a mentor and coach to build confidence in the trainee. Divided into three parts: the CTO as a role model, a trainer and coach, and an evaluator.

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Price:$99.00

Public Safety Dispatchers

This telecourse recognizes the need for continuing professional training for communications personnel on a wide variety of topics and presents five short, self-contained segments suitable for briefings or staff meetings. Communications topics examined include:
1) crisis callers,
2) critical incidents,
3) Community-Oriented Policing,
4) domestic violence,
5) hate crimes.

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Price:$99.00

Public Safety Dispatcher: Becoming Culturally Competent

Like peace officers, public safety dispatchers have a duty to serve the entire community in a manner that is fair and without bias. This telecourse assists dispatchers in reviewing and enhancing the knowledge and skills they may already have in cultural competency. Topics include: 1) definition of Cultural Competency; 2) laws pertaining to cultural diversity; 3) why it is vital for dispatchers to learn and care about Cultural Competency; and 4) basic skills associated with being Culturally Competent.

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Price:$99.00

Public Safety Dispatcher: Crisis Communications

Developed for public safety dispatchers, communication training officers, Communications Center managers and supervisors, this program focuses on several important elements of crisis communications, including recognizing and preparing for the demands of the job, responding to crisis callers, and post-crisis incident management.

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Price:$99.00

Public Safety Dispatcher: Meeting the Ethical Challenge

Challenges dispatchers to consider not only their own personal ethical standards, but also the expectations, values, principles, and standards that are particular to their profession. The goals of the program are to 1) identify influences or cues that may affect a dispatcher's ethical reasoning and decision making skills; 2) raise awareness of ethical issues and decisions that public safety dispatchers must routinely confront on the job; and 3) promote ongoing discussion and training of issues, policies, and minimal ethical standards at the individual agency level. Divided into four segments that present unique challenges to ethical reasoning.

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Price:$99.00

Public Safety Dispatcher: Meeting the Professional Challenge

This telecourse was been developed for in-service training of dispatchers and communication supervisors to assist with handling all types of calls, including some of the most challenging-- those involving critical incidents. The DVD program offers options of 1) Play telecourse in its entirety, 2) Play telecourse as four separate scenario segments, or 3) Select among nine telecourse interaction segments to review key elements and discuss local policies governing calls. Based on the original October 2001 Public Safety Dispatcher II: Meeting the Professional Challenge telecourse program.

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Price:$99.00